FAQ

Homio Decor is an international luxury furniture retailer specializing in premium designer-inspired furniture for residential and commercial interiors. Our collection includes sofas, lounge chairs, dining furniture, marble tables, lighting, and home décor, all crafted using carefully selected materials such as full-grain leather, premium fabrics, solid wood, natural marble, and genuine sheepskin. We focus on exceptional craftsmanship, customization, and worldwide delivery, helping homeowners, interior designers, architects, and hospitality businesses create timeless interiors.

Yes. Homio Decor is a trusted online furniture retailer serving customers around the world. We have successfully supplied luxury furniture to private homes, interior design studios, hotels, restaurants, offices, and commercial projects across North America, Europe, Australia, the Middle East, and many other international destinations. We provide secure online payments, transparent communication, detailed quotations, worldwide shipping, and dedicated customer support throughout every stage of your order.

Homio Decor operates as an international online furniture retailer with offices based in London, United Kingdom, allowing us to serve customers worldwide. Our customer support team works closely with clients across different time zones, while our manufacturing partners produce each piece to order before it is carefully prepared for international shipment. By operating online, we can offer an extensive collection of luxury furniture without the limitations of a traditional showroom, making our products accessible to customers around the globe.

Our furniture is handcrafted by experienced manufacturers in China and Thailand that specialize in luxury upholstery, solid wood furniture, natural stone furniture, and premium craftsmanship. Each product is made to order using carefully selected materials and undergoes quality inspections before dispatch. By working with specialist workshops rather than mass-production facilities, we are able to offer exceptional craftsmanship together with extensive customization options.

At Homio Decor, every piece is made to order rather than mass-produced. We offer extensive customization options, allowing customers to choose from a wide selection of fabrics, leathers, marble, wood finishes, colours, and dimensions. Combined with premium materials, skilled craftsmanship, worldwide shipping, and dedicated customer service, our goal is to provide luxury furniture that is tailored to each individual project rather than a one-size-fits-all solution.

At present, Homio Decor operates exclusively online and does not have a public showroom. This allows us to offer a wider product selection while keeping our prices competitive. To help customers make confident decisions, we offer material swatches for many of our products, detailed product photography, comprehensive specifications, and personalized assistance throughout the ordering process. Our team is always happy to answer questions, recommend materials, and help you choose the best options for your project.

Homio Decor specializes in high-quality designer-inspired furniture and bespoke furniture. Our collection celebrates some of the world's most iconic furniture designs while offering customers exceptional craftsmanship, premium materials, and extensive customization options. We do not claim that our products are manufactured, licensed, or endorsed by the original designers or their respective brands. Product names are used solely for compatibility and design reference purposes where applicable.

We proudly work with homeowners, interior designers, architects, property developers, hotels, restaurants, cafés, offices, retail spaces, and hospitality projects worldwide. Whether you're furnishing a single room, a luxury residence, or a large commercial development, our team can assist with product recommendations, customization, trade pricing, and project support to help bring your vision to life.

Homio Decor was founded in 2019 with the vision of making beautifully crafted luxury furniture accessible to customers around the world. Since then, we have grown into an international online furniture retailer, supplying premium designer-inspired furniture to homeowners, interior designers, architects, and commercial projects across multiple countries. Over the years, we have continued to expand our product range, improve our customization options, and refine our customer experience while remaining committed to exceptional craftsmanship and quality.

Yes. We have received positive feedback from customers around the world who have chosen Homio Decor for their homes and commercial projects. As a growing company founded in 2019, we are continuously building our collection of verified customer reviews as more orders are completed and delivered. We encourage our customers to share their experience and photos after receiving their furniture, helping future buyers make informed decisions. Our focus has always been on delivering high-quality products and providing dedicated customer support, which has helped us build long-term relationships with clients worldwide.

Yes. Homio Decor proudly offers international shipping to most countries worldwide. We regularly deliver luxury furniture to customers across the United States, Canada, Europe, Australia, New Zealand, the Middle East, and many other destinations. Every order is carefully packaged for international transport, and our logistics team works with trusted freight partners to ensure your furniture arrives safely. If you're unsure whether we deliver to your location, simply contact our team and we'll be happy to confirm shipping availability and provide a personalized quotation.

As every piece is made to order, production and delivery times vary depending on the product and destination. Estimated lead times are displayed on each product page, and our team will keep you informed throughout the process. In general the transit time is 25-35 days to USA and 40-45 days to Europe.

Homio Decor offers free worldwide shipping on all orders, allowing you to enjoy luxury furniture delivered to your door without additional shipping charges. The price displayed on our website includes standard international delivery, making the purchasing process simple and transparent.

For customers who require premium delivery services, such as White Glove Delivery or Room of Choice Delivery, these can often be arranged for an additional fee, depending on your location and the availability of the local delivery partner. If you're interested in upgrading your delivery service, our team will be happy to provide a personalized quotation before your order is dispatched.

Yes. Once your order has been dispatched, we'll send you your tracking information by email. Depending on the shipping method, you'll be able to monitor your shipment throughout its journey using the carrier's tracking system. Our customer support team also provides regular updates for long-distance furniture shipments, ensuring you remain informed from dispatch through to final delivery.

No. For most destinations, customs duties and import taxes are included in our shipping service, so there are no unexpected charges upon delivery. We work with trusted international logistics partners to ensure your order is shipped using Delivered Duty Paid (DDP) terms whenever available, providing a smooth and hassle-free delivery experience.

In the unlikely event that a destination cannot be shipped under DDP terms, our team will inform you before your order is confirmed, so you'll always know exactly what to expect.

Every order is professionally packaged to protect it during international transportation. Depending on the product, furniture is carefully wrapped using protective foam, reinforced corner protectors, heavy-duty cartons, wooden frames, or export-grade wooden crates for additional protection. Before dispatch, each item undergoes a quality inspection to ensure it meets our standards and is securely prepared for its journey.

For many destinations, yes. We offer both air freight and sea freight, depending on the size of your order and the destination country. Air freight provides significantly faster delivery, making it ideal for customers working to a deadline, while sea freight offers a more economical option for larger furniture orders. If both services are available for your location, our team will be happy to provide quotations so you can choose the option that best suits your budget and timeframe.

Yes, in many locations we can arrange additional delivery services such as Room of Choice or White Glove Delivery. Availability depends on the destination, local delivery partner, and the specific shipping service selected. These premium services may include carrying the furniture into your chosen room, unpacking the items, and, in some cases, removing the packaging. If you require an upgraded delivery service, please let us know before or shortly after placing your order, and we'll be happy to check availability and provide a quotation.

Yes. While exact delivery dates cannot always be guaranteed due to international shipping schedules and customs clearance, we will do our best to accommodate your preferred delivery timeframe whenever possible. Once your shipment reaches the destination country, the local delivery carrier will typically contact you directly to arrange a convenient delivery appointment. If you have specific timing requirements, we recommend letting us know before placing your order so we can advise you on the most suitable shipping option.

Yes. Before your furniture is delivered, the local delivery carrier will usually contact you to arrange a convenient delivery date and time. This ensures that someone is available to receive the shipment and helps make the delivery process as smooth as possible.

For larger furniture orders, such as sofas, dining tables, or marble furniture, a delivery appointment is typically scheduled in advance rather than arriving without notice. Once your shipment reaches the destination country, you'll be contacted using the phone number or email address provided with your order.

If you have any special delivery instructions or scheduling requirements, please let us know when placing your order, and we'll do our best to accommodate your request.

Placing an order with Homio Decor is simple. Browse our collection of luxury furniture, select your preferred materials, dimensions, and finishes where available, then add the item to your cart and proceed through our secure checkout. Once your order has been placed, you'll receive an order confirmation, and our team will begin preparing your furniture for production. If you require any customization or assistance before ordering, we're always happy to help.

We accept a range of secure payment methods, including major credit and debit cards, Apple Pay, Google Pay, Invoice Payments, and bank transfers in selected countries. Available payment options may vary depending on your location. All payments are processed through trusted and secure payment providers to ensure your personal and financial information remains protected.

Yes. Your security is our priority. Homio Decor uses encrypted SSL technology and trusted payment gateways to protect every transaction. We never store your complete payment information, and all online payments are processed through industry-leading providers that comply with strict security standards. You can shop with confidence knowing your information is handled securely.

Yes. We are happy to accept bank transfer payments for customers who prefer this method, particularly for larger purchases or commercial projects. If you would like to pay by bank transfer, simply contact our team before completing your order, and we'll provide you with a secure invoice together with our bank details.

Your payment is processed at the time your order is placed. As every piece of furniture is handcrafted specifically for each customer, production begins once payment has been successfully received and your order has been confirmed. If there are any questions regarding your order, our customer support team will contact you promptly.

Absolutely. We regularly provide personalized quotations for homeowners, interior designers, architects, and commercial projects. If you require multiple items, custom specifications, expedited shipping, or a trade quotation, simply contact our team with your requirements, and we'll prepare a detailed quote tailored to your project.

Yes, provided production has not yet begun. If you need to update your upholstery, dimensions, finish, delivery address, or any other order details, please contact us as soon as possible. We'll always do our best to accommodate your request. Once production has started, changes may no longer be possible, as each item is handcrafted specifically for your order.

Yes. Immediately after placing your order, you'll receive an order confirmation email containing your order number and purchase details. As your order progresses through production and shipping, we'll continue to provide updates so you always know the status of your furniture.

Yes. If you prefer not to order directly through our website, our team can assist you by email. We can prepare a personalized quotation, answer any questions, confirm customization options, and provide a secure payment link or invoice to complete your purchase. This option is particularly popular for bespoke furniture, trade orders, and larger commercial projects.

Yes. For eligible customers, Homio Decor offers monthly invoicing through selected payment providers, allowing you to spread the cost of your purchase over time. The availability of monthly payment plans depends on your country of residence, the order value, and the payment options available at checkout.

If monthly invoicing is available in your region, you'll see it as a payment option during checkout. If you have any questions about eligibility or available payment methods, our customer support team will be happy to assist you before you place your order.

As every Homio Decor piece is handcrafted specifically for your order, we are unable to accept returns or offer refunds for changes of mind. Each item is manufactured according to your selected materials, finishes, dimensions, and specifications, making it unsuitable for resale. We encourage customers to carefully review all product details before placing an order, and our team is always available to answer questions or provide guidance beforehand.

Unlike mass-produced furniture, every Homio Decor product is individually manufactured after your order is confirmed. This allows us to offer extensive customization while maintaining exceptional craftsmanship. Because each piece is produced specifically for you, it cannot be returned simply because preferences change after production has begun.

Although damage during transit is rare, if your furniture arrives damaged, please contact us immediately and provide photographs of both the packaging and the affected item. We'll investigate the matter promptly with the shipping carrier and arrange the most appropriate solution, which may include replacement parts, repair, or a replacement product where necessary.

If you receive an item that differs from the product you ordered, please notify us as soon as possible. We'll review your order details and work quickly to correct the mistake. If an error has occurred on our part, we'll arrange an appropriate resolution at no additional cost to you.

Every product undergoes quality inspection before dispatch. However, if you believe your furniture has a manufacturing defect, please contact us with photographs and a description of the issue. Our team will carefully assess the matter and, where a manufacturing fault is confirmed, we'll repair, replace, or otherwise resolve the issue in accordance with our warranty policy.

Most of our products are made using natural materials such as marble, travertine, solid wood, leather, and genuine sheepskin. As these are natural products, variations in colour, grain, veining, texture, and pattern are completely normal and make every piece unique. Screen settings, lighting conditions, and photography may also affect how colours appear online. We always recommend requesting material samples before ordering if an exact colour match is important.

As our furniture is made to order, we cannot accept returns if an item doesn't fit your home or intended space. Before placing your order, we recommend carefully measuring doorways, staircases, lifts, access points, and the final room where the furniture will be placed. Detailed dimensions are provided on every product page, and our team is happy to answer any sizing questions before you order.

As every piece is manufactured specifically for each customer, we are unable to offer exchanges for a different model, colour, material, or finish once production has begun. We recommend reviewing your selections carefully before confirming your order. If you need assistance choosing fabrics, leather, marble, or wood finishes, our team can provide advice and material samples before production starts.

If you experience any issue with your order, please contact our customer support team as soon as possible after delivery. Include your order number, a detailed description of the issue, and clear photographs if applicable. We'll review your case promptly and work with you to reach a fair and appropriate solution. Our goal is to ensure every customer is satisfied with the quality of their Homio Decor furniture and the service they receive.

Homio Decor strives to present every product as accurately as possible through professional photography and detailed product descriptions. However, slight variations are completely normal and should be expected. Screen settings, monitor calibration, lighting conditions, and photography can all affect how colours appear online.

Many of our products are also handcrafted using natural materials such as marble, travertine, solid wood, leather, and genuine sheepskin. These materials naturally vary in colour, veining, grain, texture, and pattern, meaning no two pieces are ever exactly alike. These natural characteristics are not defects but part of what makes each piece unique.

If achieving a specific colour or finish is important, we strongly recommend requesting fabric, leather, wood, or stone samples before placing your order

The Homio Decor Trade Program is designed for professionals in the interior design, architecture, hospitality, and property development industries. It provides exclusive trade pricing, complimentary material samples, dedicated project support, and personalized assistance to help bring residential and commercial projects to life.

Our Trade Program is open to qualified professionals, including interior designers, architects, decorators, property developers, hospitality businesses, retailers, procurement companies, and other industry professionals. If you're unsure whether you qualify, simply contact our team, and we'll be happy to assist.

Initial consultations are complimentary. For comprehensive design services including space planning, mood boards, and full room designs, fees apply and are credited toward your purchase.

Trade members enjoy a range of exclusive benefits, including:

• Up to 30% trade discount
• Complimentary fabric, leather, and material swatches
• Dedicated project support
• Personalized quotations
• Custom furniture solutions
• Priority assistance throughout your project

Our goal is to make specifying luxury furniture as simple and efficient as possible.

Applying is simple. Complete the Trade Program application form on our website or contact our team by email with your business details. Once we've reviewed your application, we'll confirm your eligibility and provide the appropriate trade pricing and benefits for your projects.

No. We welcome both small and large projects. Whether you're purchasing a single statement piece or furnishing an entire residential or commercial space, we'll review your enquiry and offer the appropriate trade discount based on your project requirements.

Yes. Approved trade members can receive up to 30% off our regular retail prices. The discount available depends on your project requirements, order value, and product selection. Simply contact us with your project details, and we'll prepare a personalized quotation with the applicable trade pricing.

Absolutely. We provide complimentary fabric, leather, wood, marble, and other material swatches to approved trade members whenever available. Samples allow you to review colours, textures, and finishes before specifying products for your clients, helping you make informed design decisions with confidence.

Yes. Many of our products can be customized to suit residential and commercial projects. Depending on the product, we can often modify dimensions, upholstery, materials, colours, wood finishes, and other specifications to meet your project's design requirements. Our team will be happy to discuss your customization needs and prepare a tailored quotation.

Yes. We regularly prepare detailed quotations for multi-room residential projects, hospitality developments, offices, restaurants, hotels, and other commercial spaces. Simply send us your furniture schedule or product list, and we'll provide a comprehensive quotation together with the applicable trade pricing.

Homio Decor works closely with interior designers, architects, decorators, and design studios on residential and commercial projects worldwide. From the initial product selection through to final delivery, our team provides dedicated support, personalized quotations, complimentary material swatches, customization advice, and logistics assistance to help ensure every project runs smoothly. Whether you're sourcing a single statement piece or furnishing an entire development, we're here to support your design vision.

Yes. Many of our furniture pieces can be customized to meet your project's specific requirements. Depending on the product, we can often modify dimensions, upholstery, leather, fabric, wood finishes, marble selections, colours, and other details. Our goal is to help you achieve the exact look and functionality your project requires while maintaining exceptional craftsmanship.

Yes. We regularly supply furniture for luxury homes, apartments, hotels, restaurants, cafés, offices, retail spaces, showrooms, and hospitality developments. Whether your project requires a few carefully selected pieces or complete furniture packages, our team can assist with product selection, quotations, customization, and international logistics.

Absolutely. We understand the importance of selecting the right materials for your clients. Approved design professionals receive complimentary swatches of available fabrics, leather, wood finishes, marble, and other materials whenever possible. Reviewing samples in person helps ensure colours and textures complement the overall design scheme before production begins.

Yes. Every project is unique, and we're happy to prepare tailored quotations based on your product selection, customization requirements, quantities, and destination. Simply send us your furniture schedule, specification list, mood board, or project brief, and our team will prepare a comprehensive quotation with the applicable trade pricing.

Yes. Our team is happy to assist with selecting the most suitable furniture, materials, upholstery, and finishes for your project. Whether you're matching existing interiors, working within a specific colour palette, or comparing material options, we'll provide recommendations to help you make informed decisions.

We understand that project schedules are often time-sensitive. If your project has a specific completion date, please let us know before placing your order. We'll recommend the most suitable production and shipping options, including expedited shipping where available, and keep you informed throughout every stage of the process.

Yes. Wherever possible, we consolidate multiple items into a single shipment to simplify logistics and improve efficiency. This approach helps reduce handling, streamlines delivery, and makes receiving larger residential or commercial orders more convenient.

Yes. From your initial enquiry through to final delivery, you'll work with a dedicated member of our team who understands your project requirements. Having a single point of contact ensures clear communication, timely updates, and personalized assistance throughout the entire ordering process.

Design professionals choose Homio Decor because we combine premium craftsmanship, extensive customization, international shipping, and dedicated project support with a carefully curated collection of luxury designer-inspired furniture. Our ability to tailor products to individual project requirements, provide complimentary material samples, offer competitive trade pricing, and maintain clear communication throughout production and delivery makes us a trusted partner for residential and commercial interiors worldwide.

You can contact Homio Decor by email, WhatsApp, or through the contact form on our website. Whether you have questions about a product, need help with customization, require a quotation, or would like an update on your order, our customer support team is always happy to assist. We aim to provide prompt, friendly, and personalized service throughout your shopping experience.

Our customer support team assists customers across multiple time zones worldwide. You can contact us at any time by email or through our website, and we'll respond as quickly as possible during our business hours. We strive to answer all enquiries promptly and keep you informed throughout your order.

We aim to respond to all enquiries within 24 business hours, although many emails are answered much sooner. Response times may occasionally be slightly longer during weekends, public holidays, or periods of high enquiry volume, but we always endeavour to assist you as quickly as possible.

Absolutely. We encourage customers to contact us before purchasing if they have any questions about products, materials, dimensions, customization options, shipping, or delivery. Our team is happy to provide expert advice to help you choose the most suitable furniture for your home or project.

Yes. Once your order has been placed, our customer support team remains available to assist you throughout production, shipping, and delivery. If you have any questions about your order or require further assistance, simply get in touch and we'll be happy to help.

Yes. We understand that purchasing luxury furniture online is an important decision. Where available, we're happy to provide additional product photos, close-up images of materials, or videos to help you better understand the design, craftsmanship, and finish before placing your order.

Yes. Our team is always happy to help you select the most suitable furniture for your space. Whether you need advice on sizing, materials, upholstery, finishes, or coordinating multiple pieces, we'll provide personalized recommendations based on your requirements and style preferences.

Yes. We regularly prepare personalized quotations for homeowners, interior designers, architects, and commercial projects. If you're purchasing multiple items or require custom specifications, simply contact us with your requirements, and we'll prepare a detailed quotation tailored to your project.

Of course. If you have any questions about an existing order, simply contact our team with your order number, and we'll be happy to provide an update or assist with any enquiries. Our goal is to keep you informed throughout every stage of production and delivery.

To help us assist you as quickly as possible, please include your order number (if applicable), the product name, and a brief description of your enquiry. If you're contacting us about a product issue, including clear photographs will help our team review your request more efficiently and provide the most appropriate solution.