Homio Decor 1-Year Limited Warranty

At Homio Decor, we stand behind the quality and craftsmanship of our products. We are pleased to offer a 1-Year Limited Warranty covering manufacturing defects in materials and workmanship from the date of delivery.

Warranty Coverage

This warranty covers defects resulting from manufacturing faults under normal residential use.

Covered components may include:

  • Internal wood frames

  • Structural joints

  • Bases and legs

  • Hardware and fittings

  • Upholstery stitching and seams

  • Manufacturing defects in materials

  • Defects affecting the structural integrity of the product

If a covered defect occurs during the warranty period, Homio Decor will, at its sole discretion:

  • Repair the affected component;

  • Supply replacement parts;

  • Replace the product; or

  • Offer a reasonable alternative solution where repair or replacement is not possible.

What Is Not Covered

This warranty does not cover:

  • Normal wear and tear

  • Minor variations in color, grain, texture, marble veining, leather markings, or natural material characteristics

  • Fabric pilling, softening, creasing, stretching, or compression occurring through normal use

  • Damage caused by misuse, neglect, abuse, accidents, improper cleaning, improper assembly, or failure to follow care instructions

  • Damage caused by pets, animals, insects, or pests

  • Scratches, dents, stains, burns, cuts, tears, or impact damage

  • Water damage, moisture damage, mold, mildew, or exposure to extreme temperatures

  • Damage caused by moving, dragging, dropping, or improper transportation after delivery

  • Commercial, rental, hospitality, office, or high-traffic use unless otherwise agreed in writing

  • Products modified, repaired, or altered by anyone other than Homio Decor or its authorized partners

  • Customer dissatisfaction relating to comfort preference, firmness, softness, dimensions, color appearance, or aesthetic expectations

Natural Material Variations

Many Homio Decor products are handcrafted using natural materials.

The following are considered natural characteristics and are not defects:

  • Variations in wood grain, knots, and color

  • Variations in marble veining and tone

  • Natural markings, scars, and grain patterns in leather

  • Variations in fabric texture, pile direction, and shading

  • Minor dimensional tolerances resulting from handmade production

These characteristics make each piece unique and are not covered under warranty.

Warranty Claims

To submit a warranty claim, please contact us at info@homiodecor.com and provide:

  • Your order number

  • A description of the issue

  • Clear photographs showing the affected area

  • Photographs of the entire product where applicable

Additional information may be requested to assist with the assessment of your claim.

Claim Review Process

Once a warranty claim is submitted:

  1. Our team will review the information provided.

  2. Additional photographs or details may be requested.

  3. We will determine whether the issue is covered under this warranty.

  4. If approved, we will arrange a repair, replacement part, product replacement, or other appropriate remedy.

Warranty claims are typically reviewed within 5-10 business days.

Customer Responsibilities

Customers are responsible for:

  • Following all care and maintenance instructions

  • Using products in a normal residential environment

  • Protecting products from misuse, excessive moisture, sunlight, and environmental damage

  • Retaining proof of purchase for warranty verification

Failure to follow recommended care guidelines may void warranty coverage.

Limitation of Liability

To the fullest extent permitted by law, Homio Decor's liability under this warranty is limited to the repair, replacement, or reimbursement of the affected product, as determined by Homio Decor.

Homio Decor shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of its products.

Contact Information

For warranty assistance, please contact:

Email: info@homiodecor.com

Our team will be happy to assist you with any warranty-related questions.