Return & Refund policy

Last Updated: June 2026

Made-to-Order Furniture

All furniture sold by Homio Decor is manufactured to order. We do not maintain inventory of finished furniture products. Each piece is produced specifically for the customer after an order has been placed.

Many products are manufactured according to customer-selected specifications, including upholstery, colour, finish, dimensions, configuration, and other available options. Production begins shortly after an order is confirmed.

Because our furniture is made to order and manufactured specifically for each customer, orders cannot be cancelled, returned, or refunded once production has commenced.

By placing an order with Homio Decor, you acknowledge and agree that your furniture is being produced specifically for you and is not a stocked retail item.

EU Customers – Made-to-Order Products

All furniture sold by Homio Decor is manufactured to order and produced specifically for each customer after an order is placed. Products may be manufactured according to customer-selected specifications, including but not limited to upholstery, colour, finish, dimensions, configuration, and other available options.

Under applicable consumer protection laws, including Article 16(c) of Directive 2011/83/EU, the statutory right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised.

Accordingly, made-to-order and custom-manufactured furniture is not eligible for cancellation, return, or refund once an order has been placed and production has been scheduled.

Cancellation Policy

As all Homio Decor furniture is manufactured to order, production and material procurement begin shortly after an order is placed.

For this reason, orders cannot be cancelled, modified, or refunded once they have been submitted.

By placing an order, the customer acknowledges that the product is being manufactured specifically for them and that production resources, materials, and labour are allocated immediately upon order confirmation.

As a result, all sales of made-to-order furniture are considered final.

Returns

As all furniture sold by Homio Decor is manufactured to order, furniture purchases are not eligible for return due to:

  • Change of mind
  • Personal preference
  • Incorrect measurements provided by the customer
  • Delays caused by customs, weather, port congestion, or third-party logistics providers
  • Minor colour differences resulting from screen settings, photography, lighting conditions, or natural material variations
  • Returns may only be considered in cases where a product arrives with a confirmed manufacturing defect or significant transit damage that cannot reasonably be remedied through replacement parts or repair.

Damaged, Defective, or Incorrect Products

Customers must inspect all products upon delivery.

If a product arrives damaged, defective, or incorrect, customers must notify Homio Decor within 48 hours of delivery by emailing info@homiodecor.com.

Please provide:

  • Order number
  • Description of the issue
  • Clear photographs of the product
  • Photographs of all packaging and shipping labels

Following review, Homio Decor may, at its sole discretion:

  • Provide replacement parts
  • Repair the affected product
  • Replace the product
  • Offer an appropriate resolution based on the nature of the issue

Where a replacement or repair is available, this will generally be provided instead of a refund.

Natural Material Characteristics

Many Homio Decor products are handcrafted using natural materials.

The following are considered normal characteristics and are not defects:

  • Natural wood grain variations
  • Variations in marble or stone veining
  • Variations in leather texture, markings, and colour
  • Variations in fabric texture and weave
  • Minor dimensional tolerances
  • Slight colour differences between production batches

Product images are intended as a guide only and may differ slightly from the final product.

Bedding, Textiles & Decorative Accessories

Where applicable, bedding, cushions, throws, towels, and similar textile products may only be returned if:

  • Unused
  • Unwashed
  • In original sealed packaging
  • Returned within 3 days of delivery

For hygiene reasons, opened or used textile products cannot be returned.

Refund Processing

Where a refund has been approved, it will be processed within 7 business days after confirmation.

Refunds will be issued to the original payment method used for the purchase.

Depending on the payment provider, processing times may vary.

Warranty

Homio Decor provides a 1-Year Furniture Warranty against manufacturing defects affecting the structural integrity or intended function of the product.

The warranty may cover:

  • Structural frames
  • Joints
  • Bases and legs
  • Hardware
  • Manufacturing workmanship defects

The warranty does not cover:

  • Normal wear and tear
  • Improper use
  • Accidental damage
  • Commercial use
  • Damage caused by improper cleaning or maintenance
  • Natural material variations

Warranty claims may require photographs and supporting documentation.

Policy Updates

Homio Decor reserves the right to modify this policy at any time to comply with applicable laws and business requirements.

Contact Us

Homio Decor

Address:
205 Regent Street, 4th Floor,
London, W1B 4HB,
United Kingdom

Email:
info@homiodecor.com

Phone:
+44 7700 148364

Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM GMT