Ready-to-Ship Items
Usually take 3 to 5 days to process a ready to ship item. We usually use FedEx, UPS, or DHL as carriers to ship most small sized items.
A shipping order will be created from the delivery company to pick up the order at which time a tracking number will be created. The tracking number and other tracking information are provided via email once the order is shipped. Note that many times you do not receive the tracking number of the order immediately because, generally, the goods are sent away 24 hours before we send the tracking information.
Shipping Times
Ready-to-ship (small items) delivery time vary from 12-18 days
Ready-to-ship (large items) delivery times vary from 21-28 days
Note: delivery times are shown after the item has been shipped.
You can refer to order ETA on the product page to know aproximately when to expect delivery of your parcel. It is only aproximate but from our experience most of the times it is exact. We cannot give you exact day and time of delivery as we send our parcels with different logistic companies depending on the country of destination and most courier companies do not update the delivery date, so we prefer our customers to know an aproximate date to avoid confusion. In any case you can reach out to customer support by email info@homiodecor.com and ask if we can provide you with exact delivery date.
We do not accept the cancellation of orders after the order has been placed, but if you need to change a color, size or the item itself we can easily do it if you let us know same day by email info@homiodecor.com.
Once an order has been set up for shipment we cannot accept any changes to the product(s) ordered.
We do not bear return charges on our orders. Most of the items that we sell are large and cost a lot to ship. That is why in the case of returns we cannot offer you a return label.
Although we will cover and take care of any replacements that needs to be issued in case of damage or quality issue.
Made-to-Order Items
Lead production time of up to 7 working days. We usually ship larger items from our overseas partners through sea freight, unless we have offered a version of expedited shipping, in which case, the process will be shortened. We also use air freight for some furniture which means the delivery time will be much quicker than stated next.
A shipping order will be created after the order has been customised from the delivery company to pick up the order at which time a tracking number will be created. The tracking number and other tracking information are provided via email once the order is shipped. Note that many times you do not receive the tracking number of the order immediately because, generally, the goods are sent away 24 hours before we send the tracking information. The tracking number then will be updated within a few days and when the item starts moving to the next destination.
Most of materials, fabrics are in stock and ready to be made for the reason the production time is only 7 days. But in some rare cases when the fabric is not in stock and needs to be purchased you will be informed about a longer production time due to waiting for the fabrics to arrive.
Kindly note that sometimes tracking number is not available due to parcel being sent by sea freight (large sofas or chairs and bulk orders). Nevertheless we will be updating you by email on every step of the way about your order delivery progress.
Shipping Times
Made-to-order (small items) delivery time vary from 12-18 days
Made-to-order (large items) delivery times vary from 30-35 days or 35-40 (large sofas only)
Note: delivery times are shown after the item has been shipped.
You can refer to order ETA on the product page to know aproximately when to expect delivery of your parcel. It is only aproximate but from our experience most of the times it is exact. We cannot give you exact day and time of delivery as we send our parcels with different logistic companies depending on the country of destination and most courier companies do not update the delivery date, so we prefer our customers to know an aproximate date to avoid confusion. In any case you can reach out to customer support by email info@homiodecor.com and ask if we can provide you with exact delivery date.
We do not accept the cancellation of orders after the order has been placed, but if you need to change a color, size or the item itself we can easily do it if you let us know same day by email info@homiodecor.com.
Once an order has been set up for shipment we cannot accept any changes to the product(s) ordered.
We do not bear return charges on our orders. Most of the items that we sell are large and cost a lot to ship. That is why in the case of returns we cannot offer you a return label.
Although we will cover and take care of any replacements that needs to be issued in case of damage or quality issue.
Delivery
If there is a specific period when you may not be able to accept delivery, you must notify us before placing your order to discuss the possibility of delayed delivery. If you learn of a delivery conflict after placing your orders you must notify us before shipment. Once shipped we are bound to go with the carrier’s provided ways to handle a shipment. Product changes to already placed orders are possible if made before the order is processed.
Freight Deliveries: For residential freight deliveries, the freight company will call prior to delivery to set up a delivery appointment. If you miss your delivery appointment, a new appointment will be made. For business freight deliveries, the delivery will be made during normal business hours.
FedEx or Small Carrier Deliveries: FedEx or any other small carrier will make three attempts to deliver the item. If you are unable to accept delivery, call 1-800-GoFedEx to make further arrangements. If the item is sent back to our warehouse, you will be responsible for the additional re-shipping/delivery charges. You will also be charged a $50 re-shipping fee to cover warehouse and administrative costs. All FedEx deliveries are sent via FedEx ground. Please allow 24 hours to 48 hours for FedEx to reflect your tracking information to active in the system.
Shipping Handling
We do outsource the shipping of our products to reliable and well-known logistics companies that we collaborate with and private agents (in case of sea shipping). As such, we do not handle your products directly. The ordered goods will be handed over on your behalf to a transport company. As soon as product(s) have been handed over to the transport company the responsibility for coincidental damage or degradation of the ordered goods is transferred to the transport company, we will handle all the disputes from our side with the shipping company and also arrange an order replacement for you. We always provide a replacement in case of damage or quality problem, return & refund is not acceptable if the replacement can be issued. In case of no replacement available we will accept the return and refund to the original payment method after the goods have arrived to our factory,
Warranty
With our 1-Year Warranty, rest assured that we will shoulder the responsibility for safe delivery by meticulously handling any issues that may arise during transit. In the rare event that your item arrives defective, our committed customer support will promptly arrange for a replacement piece to be shipped to you. Alternatively, if the situation warrants a repair, we will scour our network to find a skilled local craftsman to restore your item to its original glory. Our warranty is designed to give you complete peace of mind, ensuring a seamless and satisfactory resolution to any unforeseen circumstances.
