Shipping Policy

Order Processing

At Homio Decor, every order is carefully prepared to ensure it meets our quality standards before shipment.

  • Orders are processed within 24-48 hours after payment confirmation.

  • Made-to-Order products enter production on the next business day after the order is placed.

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.

Please note that we are unable to modify or cancel orders once production or shipping has commenced.

Production Times

All of our products are handcrafted and made specifically for each customer.

Estimated production times:

  • Upholstered Furniture: 7-15 business days

  • Wood Furniture: 10-20 business days

  • Marble Furniture: 10-20 business days

  • Lighting & Decor: 7-10 business days

Production estimates are approximate and may vary during peak periods, public holidays, factory closures, material shortages, or quality control inspections.

Transit Times

Estimated standard sea transit times after dispatch:

  • United States: 25-35 business days

  • Canada: 25-35 business days

  • Europe: 40-45 business days

  • Australia & New Zealand: 18-28 business days

  • Middle East: 10-20 business days

  • Asia: 5-20 business days

Delivery estimates are provided in good faith but are not guaranteed.

Customs, Duties & Taxes

For most destinations, orders are shipped using Delivered Duty Paid (DDP) services whenever available, meaning customs duties and import taxes are included in the purchase price.

However, some countries or remote delivery areas may require additional customs charges, import duties, VAT, handling fees, or local taxes imposed by local authorities.

These charges are the responsibility of the customer and are outside Homio Decor's control.

We recommend contacting your local customs office for further information regarding import requirements before placing an order.

Freight Deliveries

Large furniture items may be delivered via freight or LTL (Less Than Truckload) carriers.

Please note:

  • Freight carriers typically contact customers to arrange a delivery appointment.

  • Someone must be available to receive and inspect the shipment.

  • Delivery is generally made to the front door, curbside, or ground-floor entrance unless otherwise specified.

  • White-glove delivery services may be available in selected regions at an additional cost.

Failure to schedule or accept delivery may result in storage fees, return shipping charges, and restocking fees.

Delivery Inspections

Customers must inspect packages upon delivery.

If the packaging shows visible signs of damage:

  • Note the damage on the delivery receipt before signing.

  • Take photographs of the packaging and product.

  • Contact us within 48 hours at info@homiodecor.com.

Failure to report shipping damage within 48 hours may affect our ability to process a claim with the carrier.

Shipping Delays

While we strive to meet all estimated delivery dates, delays may occur due to:

  • Customs inspections

  • Port congestion

  • Weather conditions

  • Transportation disruptions

  • Public holidays

  • Carrier delays

  • Global supply chain interruptions

Homio Decor shall not be liable for delays caused by circumstances beyond our reasonable control.

Shipping timeframes are estimates only and should not be considered guaranteed delivery dates.

Tracking Information

Tracking information is provided once available from the shipping carrier.

Please note that:

  • Freight shipments may not show tracking updates for the first 24-72 hours after dispatch.

  • International shipments may experience temporary tracking interruptions while clearing customs.

  • Tracking updates are dependent on the carrier's scanning procedures.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is supplied:

  • Additional shipping fees may apply.

  • Delivery delays may occur.

  • Returned shipments may incur return shipping and redelivery charges.

Homio Decor is not responsible for packages delayed or lost due to incorrect customer-provided information.

Lost Packages

If a package is confirmed lost in transit by the shipping carrier, we will assist in opening an investigation and, where appropriate, arrange a replacement shipment.

Claims for lost packages must be reported within 7 days of the last tracking update.

Contact Us

If you have any questions regarding shipping, delivery, or tracking information, please contact us:

Email: info@homiodecor.com

We are happy to assist you throughout the delivery process.