Shipping Policy
At Homio Decor we offer:
- Free Shipping on all orders
- Duty Free delivery to USA, CA, AU, UK and Europe (please contact us to make sure your item qualifies for Duty Free delivery)
- Door to door delivery
- Wholesale prices for bulk orders
- Furniture Customisation
- Fast Shipping by air or sea
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.
We offer 7 Days Delivery on selected products within USA. The rest of the products are usually delivered within 7 to 15 days to any other location within Europe, Canada, Australia
Please note: large items (chairs, coffee tables, benches) will take to ship longer due to their size. It can take up to 24 business days to arrive depends on your delivery address.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping Rates
We offer secure Free Shipping on all the orders!
We ship to USA, Canada, Australia, United Kingdom and Europe. If you need your item with you in a matter of days we can offer you Express Shipping. Please speak to our Customer Care Team, who will be happy to assist where possible. The team can be reached on +380676985478 or by email.
Delivery Zones
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Shipment Confirmation & Order tracking
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status (if the shipping company provides it). Please allow 48 hours for the tracking information to become available.
You can also track your order using our Tracking Page.
If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at info@homiodecor.com with your name and order number, and we will look into it for you.
Customs, Duties and Taxes
Homio Decor offers duty free delivery for most of our products. Please contact us via email info@homiodecor.com to find out if your order qualifies for duty free delivery.
In case if you are required to pay the import fee please note the following:
- If your parcel was received at the mail warehouse please contact the customs to pay the custom fee, so you will receive your parcel quickly.
- Normally you have up to 20 days to pay the custom fee.
- If the fee will not be payed the parcel will be automatically sent back to us.
If your product does not qualify for duty free delivery all fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Can't find the answer to your question?
Please send an email, or reach out by WhatsApp +380676985478
