Shipping & Delivery
We offer complimentary standard shipping, including all applicable taxes and import duties.
Standard furniture delivery is to the entrance or lobby. In-room, white-glove and expedited delivery may be arranged for an additional charge.
Production and delivery times vary by product and destination. Tracking is provided after dispatch, although sea-freight tracking may activate only after arrival in the destination country.
Remote and island destinations may require a separate quotation. Delivery dates are estimates and may be affected by customs or carrier delays.
[View Full Shipping Policy]
Returns & Order Changes
Most Homio Decor furniture is made to order. Custom and made-to-order products cannot be cancelled, returned or refunded once production has been scheduled.
Returns are not accepted for change of mind, incorrect measurements or natural variations in colour, grain, texture or stone veining.
Damaged, defective or incorrect items must be reported within 48 hours of delivery with clear photographs. Following review, we will arrange an appropriate repair, replacement part or replacement product.
Separate conditions apply to textiles and decorative accessories.
[View Full Returns Policy]